Twin-Star International, Inc. Infrared Quartz Electric Fireplace Safety Recall
Twin-Star International, Inc., in cooperation with the U.S. Consumer Product Safety Commission, has instituted a voluntary recall of certain 42HF295FGT Style Selections 42-Inch Wide Infrared Quartz Electric Fireplaces. Any 42HF295FGT with a date code before 0123 (January 2023) is subject to this recall. The date code and model number are listed on the label on the back of the fireplace, after the term “Date Code/ Code de Date/ Código Fecha:”
| RECALLED | NOT RECALLED |
| 0521 | 0123 |
| 0322 | 0223 |
| 0422 | 0323 |
| 0522 | |
| 0622 | |
| 0722 | |
| 0822 |
Top panel with label-identifying model number
Back panel with label-identifying date code & serial number
The subject products were sold at Lowe’s stores nationwide and online at Lowes.com from September 2021 through September 2023. The subject products can overheat or smoke, posing a fire hazard.
Consumers that have a subject fireplace should immediately stop using and unplug the recalled electric fireplace and start the refund process with the button below.
Further details can be found by viewing the CPSC Press Release here.
Frequently Asked Questions About the 42HF295FGT Style Selections 42-Inch Wide Infrared Quartz Electric Fireplaces Recall
Q: Why is Twin-Star International, Inc. recalling the 42HF295FGT Style Selections 42-Inch Wide Infrared Quartz Electric Fireplace?
A: Twin-Star International, Inc., in cooperation with the U.S. Consumer Product Safety Commission, has instituted a voluntary recall of certain 42HF295FGT Style Selections 42-Inch Wide Infrared Quartz Electric Fireplaces because there have been reports of overheating, fire or smoke incidents.
Q: How do I know if my Electric Fireplace is affected by this recall?
A: This recall involves Twin-Star Style Selections 42-Inch Wide, 5,200 BTU, Black Infrared Quartz Electric Fireplace with model no. 42HF295FGT and the following date codes: 0521, 0322, 0422, 0522, 0622, 0722, and 0822. “Twin-Star International, Inc.” and the model number are printed on the top panel of the fireplaces. The date code and serial number are printed on the back panel.
Top panel with label-identifying model number
Back panel with label-identifying date code & serial number
Q: Can I get a refund for my 42HF295FGT Style Selections 42-Inch Wide Infrared Quartz Electric Fireplace?
A: Yes, contingent on validation of the details provided with your online claim form. Please click here to begin the recall process. Consumers will be provided with a full refund in the amount of the price paid on the receipt, or, if no receipt is available, a consumer will receive the average retail price of $200.00 (U.S. Dollars), in the form of a prepaid Mastercard to be electronically sent to the consumer. Before you receive a refund, you must contact Twin-Star to receive detailed instructions on how to provide proof of destruction. Do not dispose of or destroy the fireplace until contacting Twin-Star.
Mastercard Disbursement Virtual Card Terms
Q: Do I need to return my entire 42HF295FGT Style Selections 42-Inch Wide Infrared Quartz Electric Fireplaces Electric Fireplace?
A: No. If you believe you have a product included in this recall, please click here to begin the recall process. Before you receive a refund, you must contact Twin-Star to receive detailed instructions on how to provide proof of destruction. Do not dispose or destroy the fireplace until contacting Twin-Star.
Q: When will I receive my refund?
A: Normal processing time is 10-15 business days.
If you need assistance, please contact a representative at 1-855-884-9651 between 8:30 a.m. and 5:30 p.m. (Eastern Time) Monday thru Friday.