FAQs — How Can We Help?
Products
What if I have questions about your products?
We have answers! Our dedicated team is standing by to answer questions about all of our products. Get in touch with us here for help with your questions: tsicustomerservice.com
What is your furniture made of?
Our products are made with a variety of materials, including wood veneer finishes and wood solids. Regardless of what materials go into the product you purchase, you can feel confident we have made every effort to create a product and choose materials that will last beautifully and you will feel proud to have in your home.
Is there any assembly required?
Many of our products come fully or mostly assembled, however, assembly is required on some of our products. We prioritize providing straightforward instructions for easy assembly. We also create simplified quick start guides and videos for many products, to give an overview of the assembly process.
Can I get a fabric sample?
Absolutely! For outdoor product fabrics, send your name and address to orders@tkclassics.com
Do you have a catalog?
Catalogs are available to dealers only at this time. If you’re not a dealer, you’re already in the best place to learn about our variety of products for indoors and out! Our website features a broad assortment of products for every part of your home. We update our website regularly and encourage you to visit us often. We also recommend you sign up for our newsletter and follow us on social media to hear about new products.
Purchasing
How do I find stores in my area that sell your products?
If you find a particular product on our site you fall in love with, look for clickable Where to Buy retailer links.
Can I purchase products directly from you?
Twin Star Home does not sell our products directly. We work with a number of retailers you know and trust.
I see something on your website that I want, how can I purchase it?
If you find a particular product on our site that you fall in love with, look for clickable Where to Buy retailer links.
How can I find the retail price of a product?
The best place to find the retail price of our products is from our retailers!
Support
How do I contact customer service?
You can reach one of our devoted customer service reps toll-free at 1-866-661-1218 Monday through Friday from 8:30am – 5:30pm EST. You can also chat us and we’ll get right back to you with a response.
What are your customer service hours?
You can speak to a customer service representative between the hours of 8:30 am to 5:30 pm EST. Or visit tsicustomerservice.com anytime.
How do I order replacement parts?
Call 866-661-1218. Or visit tsicustomerservice.com anytime.
Trade
How do I become a dealer?
To learn more about becoming a dealer of Twin Star Home products, click here sales@twinstarhome.com to provide us some basic info so we can have one of our representatives get in touch with you.
Do you offer discounts to the trade?
For information regarding trade pricing, please contact: sales@twinstarhome.com
Warranty
Are your products covered by a warranty?
Yes, up to one year on electric parts.
How do I make a warranty claim?
Call 866-661-1218. Or visit tsicustomerservice.com anytime.