Last updated: December 28, 2023
This privacy policy applies to the Twin-Star International, Inc. (“TSI”, “we”, “our” or “us”) website, as well as mobile sites or apps (collectively, the “Sites”). The purpose of this policy is to fully inform you of how we handle your personal data. By visiting the Sites, you accept the policies set forth in this Privacy Policy and related Cookie Disclosure Policy, which is hereby incorporated.
Collection of Personal Information
Generally, you may browse the Sites without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on the Sites. In some cases, if you choose not to provide us with the requested information, you may not be able to access all of the Sites or participate in all their features.
We collect the following information from you:
We automatically collect Internet and other electronic network activity information from users to our Sites. This information includes any referral website, the type of web browser and operating system you are currently using, and your network location and IP address.
Subscription Information
We use your information to:
During registration for your customer account, we collect your personal information to finalize the order process and customize your personal experience.
We use your financial information to process payment for products or services you have requested directly or through our third-party service providers, as described in more detail below.
We use the automatically collected Internet and other electronic network activity information to improve our Site design and product assortments, provide customer service and offer special promotions.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Sharing of Personal Information
We share your information with third-party service providers who help us process your requests. We also share your information with affiliated companies or other entities for the below-mentioned purposes. Affiliated companies refer to Z Capital Group, LLC, its subsidiaries, and affiliated entities, which offer products and services under various brand names. The Z Capital Group brands include Twin-Star Home, TK Classics, Grand Basket, Design Furnishings and Classic Accessories.
We share:
Pseudonymised, De-identified and Aggregated Data
TSI may process pseudonymized or de-identified data. Pseudonymized data is personal information that can no longer be attributed to a specific individual without the use of additional information. The additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data is not attributed to a specific individual. Pseudonymized data is subject to certain exemptions related to consumer privacy rights under certain state privacy laws.
De-identified data means the information cannot reasonably be used to infer information about, or otherwise be linked to, an identified or identifiable individual or a device linked to such an individual. To the extent we process de-identified data, we will only use the data in a de-identified manner and will not attempt to re-identify the data. To the extent we share the de-identified data with affiliated companies or other entities, such entities will be contractually obligated to comply with the same requirements. De-identified data is not considered personal information under most state data privacy laws.
TSI may develop, maintain, collect, use, or share aggregate data. Aggregate data means information related to a group or category of individuals from which individual identities have been removed. The aggregate data is not linked or reasonably linkable to any individual or household, including via a device. Aggregated data is not considered personal information under certain state privacy laws. However, if we re-combine or re-connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal information, which will be used in accordance with this Policy.
Market Research
We may contract with a market-research firm to conduct occasional online surveys. When you are within the customer services website portal, you may see a pop-up window offering you the optional opportunity of participating in a survey. If you do not wish to participate, simply click the “No, Thank You” link and you will not see this window again. If you choose to participate, you will be prompted to answer a series of online questions. You will be prompted to enter your e-mail address for validation purposes but no other personal information (name, address, etc.) will be collected as part of the survey. In some cases, however, you may be offered a free gift for your participation. We will need your name and address, which will be used exclusively to fulfill your gift request.
Cookie Technology
TSI collaborates with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our Sites. This technology involves the use of third-party cookies, which allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. We may also use our own cookies to provide similar enhanced online marketing to you based on your interests and preferences.
We also employ cookie technology to help subscribers move faster through our Sites and streamline your experience. When you use one of our Sites, we pass several cookies to your computer. A cookie is a string of information sent by a website and stored on your hard drive or temporarily in your computer’s memory. This avoids the potentially time-consuming task of checking our registration database each time a page is requested. The cookie is deleted when a user chooses the log-out feature to terminate their session. We also employ cookie technology to store subscribers’ User Names and Passwords. Read our Cookie Disclosure Statement and view a cookie-by-cookie breakdown.
We use tools such as Google Analytics to help analyze how users use the Site. Google Analytics uses cookies to collect information such as how often users visit the Site, what pages they visit and what other sites they used prior to coming to the Site. We use this information to improve our Sites and services. You may prevent the use of Google Analytics on your browser by downloading and installing the Google Analytics opt-out browser add-on.
Third-Party Web Sites
We use third-party advertising companies to serve advertisements when you visit our Sites. These companies may use information (not including your name, address, email address, or telephone number) about your visits to our Sites and other websites to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.
Our Sites may contain links to other websites provided by third parties. Please be aware that we do not control these third-party websites or any of the content contained on those websites. Once you have left our Sites, we cannot be responsible for the privacy practices of such other websites. We encourage you to exercise caution and to read the privacy policy for the websites you visit. Including hyperlinks to third-party websites on our Sites in no way constitutes an endorsement by us of such websites’ content, actions, or policies. We do not make any representations or warranties about any website you may access through our Sites. They are independent from us, and we have no control over, or responsibility for, their information or activities.
Promotional Offers
Processing in the United States
We store and process your data in the United States. If you are located in a foreign jurisdiction, the privacy laws in the United States may be different from the privacy laws in your home jurisdiction and may not offer the same level of protection. If you do not want to transfer your data to the United States for processing, please do not use our services or purchase our products.
Children
The Sites are not directed toward children under 18 years of age, nor do we knowingly collect information from children under 18. If you are under 18, please do not use the Sites or submit any personally identifiable information to us.
Security
Personal information provided on the website and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. When the letters “http” in the URL change to “https,” the “s” indicates you are in a secure area employing SSL. Also, your browser may give you a pop-up message that you are about to enter a secure area.
We are committed to handling your personal information with high standards of information security and maintaining your confidence and trust. However, no transmission or electronic information storage is guaranteed to be secure. We therefore urge you to always use caution when transmitting information over the Internet. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers and employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.
If you use a public computer, we strongly encourage you to LOG OUT after your session. Your information will still be stored with us, but it will not be accessible to anyone else from that computer.
We also take measures to delete your personal information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes we process it unless we are required by law to keep it for a longer period. When determining the retention period, we take into account various criteria, such as the type of products and/or services requested by or provided to you, mandatory retention periods provided by applicable law, and the statute of limitations.
Category of Personal Information | Examples of Personal Information Collected or Used |
Identifiers | Name, physical address, email address, phone number, online identifier, IP address |
Internet or other electronic network activity information | Any referral website, the type of web browser and operating system you are currently using, and your network location and IP address. |
Geolocation Data | Zip code Approximate geolocation |
Inferences | Inferences drawn from any of the information identified here to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes |
Sensitive Personal Information | Financial information such as your credit or debit card number or checking account number |
Business or Commercial Purpose(s) for Collection, Use or Disclosure | Categories of Third Parties to Which Personal Information is Disclosed |
To provide you with our products and services; for advertising and marketing services; for short-term transient use; and to communicate with you. | Affiliated companies Service providers Banks and payment processors Other merchants Third-party advertisers Analytics providers |
To provide you with our products and services; and to protect the safety, security, and integrity of our websites. | Analytics providers |
To provide you with our products and services; for advertising and marketing services; and to protect the safety, security, and integrity of our websites. | Service providers Banks and payment processors Other merchants Analytics providers |
To provide you with our products and services; and for marketing and advertising. | Affiliated companies Third-party advertisers Analytics providers |
To provide you with our products and services. | Service providers Banks and payment processors |
California Privacy Rights
If you are a California resident, you have the following rights.
Right to Know. You have the right to receive notice at or before the point of collection about our collection and retention practices.
In particular, our Sites have collected the following categories of personal information from consumers within the last twelve (12) months:
Personal information does not include:
Right of Access. You have the right to access your personal information maintained by us. Upon receipt of a verifiable request to access personal information, we will disclose and deliver the personal information requested free of charge. For example, you may request the following:
Please note that we are not required to provide personal information to you more than twice in 12 months.
Right of Deletion. You have the right to request that we delete any personal information about you that we have collected from you. Upon receipt of a verifiable request for deletion, we will delete your personal information from our records and direct any service providers to delete your personal information from our records within 45 days.
We will comply with your request to delete personal information unless it is necessary for us to maintain your personal information in order to:
Right to Correct. You have the right to request that we correct inaccurate personal information that we maintain about you. You can review and change your personal information by logging into the Site and visiting your account profile page.
Requests should be submitted to [email protected].
Only you, or someone legally authorized to act on your behalf, may make a request to access, delete, or correct related to your personal information. To use an authorized agent, you must (i) provide written instruction to your agent and verify your identity to us or (ii) provide a power of attorney.
After you submit a request, we will promptly take steps to determine whether your request is a verifiable request. We will verify that you are who you say you are by asking you to confirm certain unique pieces of information relating to your relationship and/or transactions with us. You may only submit a request to access twice within a 12-month period.
Your request to access, delete, or correct must:
We will confirm receipt of your request within ten (10) business days. We will comply your request free of charge within 45 days of receiving your verifiable request. If necessary, we will extend the time period to provide the required information once by an additional 45 days and will provide you with notice of the extension within the first 45-day period. The disclosure shall cover the 12-month period preceding our receipt of the verifiable request.
Making a verifiable consumer request does not required you to create an account with us. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide a cost estimate before completing your request.
We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Right to Opt-Out of Sale or Sharing. Certain data collection on our Sites by third parties for purposes of interest-based advertising and social media tools may be a “sale” or “sharing” under California privacy law. As defined by California law, we “sold” or “shared” certain data elements within the following categories of personal information: identifiers, Internet or other electronic network activity information, approximate geolocation, and inferences drawn from the information identified here. We “sold” or “shared” each category to or with affiliated companies, third parties, and service providers who provide advertising, marketing, or audience measurement; and with social networks at your direction. The business or commercial purposes of “selling” or “sharing” the information is to assist us with advertising, marketing, audience measurement, and other functionality on our Sites. You may exercise your right to opt-out of the sale or sharing of personal information by selecting the Do Not Sell or Share My Personal Information link. In addition, we respond to and abide by opt-out preference signals sent by online tools, such as the Global Privacy Control.
Right to Limit Use or Disclosure of Sensitive Personal Information. To the extent we collect or process sensitive personal information, such processing is restricted to the following business purposes:
Children. As noted above, we do not knowingly collect information from or about children, including children aged 16 and under. We do not sell or share information of minors under 16 years of age.
No Discrimination. We will not discriminate against a California resident because the California resident exercised any of the rights described here. Specifically, we will not:
Financial Incentives. We may offer you certain financial incentives permitted by California law that can result in different prices, rates, or quality levels. Any legally permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time by emailing [email protected].
California’s “Shine The Light” law permits California residents to annually request and obtain information free of charge about what personal information is disclosed to third parties for their direct marketing purposes in the preceding calendar year. If you are a California resident and would to request this information, please submit a written request to the following address: [email protected]. Please allow 30 days for a response.
Additional U.S. State Privacy Rights
Residents of other states may be entitled to certain privacy rights and protections under state law.
Specifically, U.S. residents may have the following privacy rights.
Right to Access. You have the right to know and see what personal information we have collected about you in a usable format.
Right to Delete. You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions.
Right to Correct. You have the right to request that we correct inaccurate personal information that we maintain about you.
Right to Opt-Out of Targeted Advertising and Sale of Personal Information. You have the right to “opt-out” of “targeted advertising” and the “sale” of your personal information (as defined under applicable state law).
Requests to access, delete, or correct should be submitted to [email protected].
You may exercise your right to opt-out of targeted advertising by selecting the Do Not Sell or Share My Personal Information link. In addition, we respond to and abide by opt-out preference signals sent by online tools, such as the Global Privacy Control.
Only you, or someone legally authorized to act on your behalf, may make a request to access, delete, or correct related to your personal information. To use an authorized agent, you must (i) provide written instruction to your agent and verify your identity to us or (ii) provide a power of attorney.
After you submit a request, we will promptly take steps to determine whether your request is a verifiable request. We will verify that you are who you say you are by asking you to confirm certain unique pieces of information relating to your relationship and/or transactions with us.
You may have the right to appeal a decision we make regarding the exercise of your privacy rights. To appeal our decision regarding a request related to your privacy rights, please email [email protected].
Changes and Updates
We may revise this Privacy Policy from time to time. We will post any changes on this page and update the date at the top, so be sure to check back periodically to stay aware of any modifications. Your continued use of the Sites after changes have been posted will constitute your acceptance of this Privacy Policy and any changes.
Contact Us
If you have any questions, concerns, or suggestions regarding this Privacy Policy or to update any information you have provided us, please contact us at [email protected] or
Twin-Star International, Inc.
750 Park of Commerce Blvd
Suite 400
Boca Raton, FL 33487
Accessibility
We are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
If you have difficulty accessing any material on this site, please contact us, and we will work with you to make the information available.